Patient engagement: the missing piece in health care [PODCAST]

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Join health care executives Susan Montminy and Marlene Icenhower as they discuss the critical topic of patient engagement in health care. In episode, Susan and Marlene explore the impact of patient engagement on provider satisfaction and health care outcomes. They share their expertise on communication strategies, understanding patients’ goals, and managing treatment expectations.

Susan Montminy and Marlene Icenhower are health care executives.

They discuss the KevinMD article, “8 tips to engage patients, improve outcomes, and increase provider satisfaction.”

Read the white paper: A Dose of Insight — The Importance of Patient Engagement: From Noncompliance to Activation

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Our presenting sponsor is Nuance, a Microsoft company.

Together, Microsoft and Nuance are leveraging their rich digital technology and advanced AI capabilities to tackle some of health care’s biggest challenges. AI-driven technology promises to revolutionize patient and provider experiences with clinical documentation that writes itself.

The Nuance Dragon Ambient eXperience, or DAX for short, is a voice-enabled solution that automatically captures patient encounters securely and accurately at the point of care. DAX Copilot combines proven conversational and ambient AI with the most advanced generative AI in a mobile application that integrates directly with your existing workflows.

Physicians who use DAX have reported a 50 percent decrease in documentation time and a 70 percent reduction in feelings of burnout, and 85 percent of patients say their physician is more personable and conversational.

Discover AI-powered clinical documentation that writes itself. Visit to see a 12-minute DAX Copilot demo.





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